OUR SERVICES · GOULBURN VALLEY
High-Intensity and Complex Support in Shepparton
When others say no, we say let’s talk.
Many of the people we support couldn’t settle with their previous providers. Our team has years of experience in complex support, and we’ve had great results, first in building trust, then in helping people reach their goals.
SUPPORT THAT FITS YOUR LIFE
Who it’s for
- People with high-intensity daily support needs
- People with a behaviour support plan
- People whose supports have broken down, or who have been turned away
- People living with disability alongside mental health issues, trauma or justice involvement
- Young people and adults
How we help
Same faces
a small, steady team who know you and your routines
Trained staff
skilled in high-intensity and complex support
Behaviour support
we follow your plan and keep your practitioner updated
Calm and safe
clear plans that head off problems before they start
Joined-up support
we work with your family and with health, mental health and justice services
Progress that lasts
we build trust first, then skills
A CLOSER LOOK
Our team is trained in
Supporting people with behaviour support plans
High-intensity personal care and daily support
De-escalation and positive behaviour support
Mental health first aid
Supporting people involved with the justice system
Why FTA Care
We take on people others have declined. That includes people with the highest support needs. We meet you first and give it a proper go.
We don’t walk away. When things get hard, we work through it with you and your team.
Our managers work shifts too. Our management team is out supporting people every week, so they know everyone we work with.
Getting started
01
Call or refer
call us, or ask your support coordinator to send a referral
02
Meet
we meet you and your support team, and read your plans and reports
03
Start
we pick the right staff, agree a plan together and get going
Your questions, answered
It’s support that needs extra skills and training, such as complex behaviours or high-level personal care. Tell us about your needs and we’ll be honest about whether we’re the right fit.
Often, yes. Many of the people we support came to us after other services said no. We’ll always meet you first and talk it through.
Yes. We follow each person’s behaviour support plan and keep their practitioner up to date.
Explore related support
LET’S TAKE THE NEXT STEP
Ready when
you are.
Let’s talk about the support that’s right for you.